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Kemahiran
Pengalaman
Customer Service Representative
Majorel
2022-01 - 2026-12
Managed end‑to‑end customer relations for a specialized e‑commerce shoe brand, handling order processing, logistics inquiries and shipment discrepancy resolution. Logged detailed interaction records in CRM systems to personalize follow‑up and build client loyalty. Monitored order progress proactively, improving delivery timelines and meeting daily call‑resolution targets while ensuring data privacy compliance.
Customer Relation Agent
Valviny (E‑commerce)
2021-01 - 2022-12
Served as primary contact for clients of a professional cleaning service, coordinating service scheduling and issue resolution. Worked closely with field staff to optimise workflow based on real‑time client feedback, achieving high retention rates. Utilised CRM tools to track tickets and ensure timely communication, enhancing overall customer satisfaction.
Customer Relation Agent
Likdom (Service Sector)
2020-01 - 2021-12
Handled inbound customer inquiries in a high‑volume service environment, resolving complex issues and maintaining service quality standards. Applied conflict‑resolution techniques and multilingual communication (English, Arabic, French) to de‑escalate complaints. Updated customer records accurately in CRM, contributing to operational efficiency and meeting performance KPIs.
Bahasa
English
intermediate
Arabic
intermediate
French
intermediate
Kemas kini terakhir: 1 bulan yang lepas