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Kemahiran

Technical Support Hardware Troubleshooting Software Troubleshooting Network Issue Resolution Ticket Management System Installation & Configuration MS Office Java Programming C Programming Digital Logic Design Teamwork Website Development Communication Time Management IT Support

Pengalaman

Technical Support Engineer

Sybrid (A Lakson Group of Companies)

Provided first-level technical support to end users for hardware, software, and network issues. Diagnosed and resolved problems related to computers, printers, and office applications. Handled user tickets and complaints, ensuring timely resolution and follow‑up. Assisted with installation, configuration, and updates of systems and software. Demonstrated strong communication and time management skills while working under pressure.

Pendidikan

BS in Computer Science

Bahasa

English

fluent

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